Refund & Cancellation Policy

1. Summary of what you're buying

AskJunie is a digital subscription service for AI-assisted parenting coaching. Plans are sold either as a paid introductory period (for example, a 7-day access pass) that automatically converts into a recurring subscription, or as a standard recurring subscription billed monthly or annually. The price, billing cadence, and renewal price for the plan you choose are displayed on the Pricing page and on the checkout page before you pay.

2. Free vs. paid trials and automatic renewal

Some plans are offered as a paid introductory period (e.g. 7 days for $10.50). Unless you cancel before the introductory period ends, your subscription will automatically renew at the standard rate shown at checkout (for example, $39.99 / month) and your payment method will be charged on each renewal date until you cancel. Recurring monthly or annual plans renew automatically on the same cadence at the price shown at purchase. You will be charged in advance for each billing period.

This automatic-renewal disclosure is provided to comply with the U.S. Federal Trade Commission's Restore Online Shoppers' Confidence Act (ROSCA), the FTC's Negative Option Rule, and U.S. state automatic-renewal laws (including California's ARL, New York GBL §527-a, and similar statutes). EU/UK consumers also have the statutory rights described in Section 6.

3. How to cancel

You can cancel your subscription at any time, with no cancellation fee, using any of the methods below. Cancellation takes effect at the end of the current paid period; you keep access until then and are not charged again.

• From inside the app: open your Profile page and use Manage subscription to cancel through our payment provider.
• By email: send a cancellation request from the email address on your account to billing@askjunie.com. We will confirm cancellation within two business days.
• By deleting your account: deleting your account from the Profile page also cancels any active subscription.

Cancelling stops future renewals. It does not, by itself, refund charges that have already been billed — see Section 4.

4. Refund policy

Because AskJunie is a digital service that is delivered and consumed immediately, charges are generally non-refundable once the billing period has begun. We will, however, provide a refund in the following situations:

• Unauthorized or duplicate charge. If you were charged twice for the same period, or charged on a card you did not authorize, we will refund the duplicate or unauthorized charge in full.
• Service not delivered. If a sustained outage, account error, or technical issue on our side prevented you from using a subscription you paid for, we will issue a pro-rated refund for the affected period.
• Renewal charged after a timely cancellation. If you cancelled before a renewal date but were still charged due to a system error on our side, we will refund that renewal in full.
• Statutory right of withdrawal (EU/UK). See Section 6.

Outside of the situations above, refund requests are reviewed on a case-by-case basis and granted at our discretion. We do not pro-rate partial-month usage when you cancel a monthly plan mid-cycle: you keep access until the end of the period you have already paid for.

5. How to request a refund

Email billing@askjunie.com from the address on your account within 60 days of the charge and include:

• The email on your AskJunie account.
• The date and amount of the charge.
• A brief description of the reason for the refund request.

We will respond within five business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. EU/UK consumers: right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right of withdrawal from the day your subscription is activated. Because AskJunie is a digital service delivered immediately, by starting to use the service during the 14-day window you expressly consent to immediate performance and acknowledge that you lose this right of withdrawal once the service has been fully performed. If you have not used the service during the 14-day window, contact billing@askjunie.com to withdraw and obtain a full refund.

7. Chargebacks

Please contact us first — we can usually resolve billing issues faster than your bank. Initiating a chargeback before contacting us may result in suspension of your account pending review. Confirmed fraudulent chargebacks may be disputed with the card network and payment processor.

8. Price changes

If we change the price of a recurring plan, we will notify you by email at least 30 days before the change takes effect. You may cancel before the new price applies; continuing the subscription after the effective date constitutes acceptance of the new price.

9. Payment processor

Subscriptions are processed by our payment provider, Polar, which acts as merchant of record for AskJunie purchases. Your card or payment details are handled by Polar and not stored by AskJunie. Charges on your bank or card statement may appear as Polar*AskJunie or similar.

10. Contact

Billing and refund questions: billing@askjunie.com. General legal questions: legal@askjunie.com.